Professor Ian Cooper

Professor Ian Cooper is one of Britain's most successful non-fiction authors and a highly requested keynote speaker. He is the author of the 'Financial Times Guide To Business Development: How To Win Profitable Customers and Clients', (as well as 16 other books published in 13 languages and in 56 countries). Ian is an internationally acclaimed 'customer service', 'conversational / communications' and 'business success' expert, who has helped over 900 businesses through his pragmatic and common sense approach. He is particularly known for his lively, humorous, down to earth and anecdotal style that inspires, educates and entertains at conferences and events.

In his role as the editor of his independent blog based on the 'Financial Times Guide To Business Development' book, Ian has interviewed a huge number of leading business figures on their approach to customer, client and guest service. In recognition of Ian's contribution to the fields of customer service; business development and service sector marketing he was awarded a Visiting Professorship at Henley Business School, part of the University of Reading.

Ian has spoken at numerous corporate events, conferences, public and in house seminars and after dinner / lunch. He has presented numerous Masterclass tours of his own on various subjects. He particularly specialises in the service industry and has a high profile in the legal services world. Here he is considered one of the most experienced specialist consultants in the world.

He is available to speak on the following topics in an entertaining way:

Customer Service:

Customer Service: The Ultimate Marketing and Sales Tool?
The 10 Commandments of Great Service
Customer Service: Lessons From The Masters
Inspired Customer Service: What Are You Missing?


The Art of Conversation and Communications:

The Art of Conversation: How To Get On With Everyone!
Ever wondered how some people seem totally relaxed and able to converse with anyone? Professor Ian Cooper, international author and speaker explores in an amusing and anecdotal style the basics of what makes a good conversationalist, what people can do to engage with others in their business or personal lives and how to avoid certain conversational traps.


Lost For Words? 7 Ice Breaking Topics For Conversation
Have you ever had that moment where you dont know what to say next? Professor Ian Cooper international author and speaker highlights in a witty style 7 easy to use conversational topics, that work most of the time.


Getting The Most Out Of Social And Business Situations: Conversational Artistry
How often have you walked into a personal or business social event and not known what to do, who to talk to, how to break into conversation, how to move from personal to business and sometimes how to escape from certain people? Professor Ian Cooper, international author and speaker takes an observational look at different types of social situations and how to manage them effectively, with confidence and pleasure.


Conversational Influence: How To Get Whatever You Want, Just By Asking The Right Questions
Imagine if you had a super-power, which meant that you could get people to do whatever you want, just by asking the right questions, in the right way?
Professor Ian Cooper international writer and speaker, author of the worlds leading book on this topic Just Ask, will share in a lively and entertaining way many of his simple tips along with several examples of his technology of questions all taken from his book.